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| _ExcerptQueuedCallbacksWidget |
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| _ExcerptQueuedCallbacksWidget |
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nopanel | true |
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Panel |
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borderColor | #eeeeee |
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bgColor | white |
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titleColor | white |
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borderWidth | 1 |
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titleBGColor | #232323 |
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borderStyle | solid |
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title | In this page |
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To configure a widget that differentiates live calls from queued callbacks, you must filter or group the data in your widget by media type. For information about filtering and grouping data in a widget, see Using Real-time Analytics.
To group calls by media type, select the metrics you want to display in the Queues section in the METRICS area of Widget Configuration.
![SS_GroupByMediaTypeConfig.png Group by media type configuration](https://docs-vcc.atlassian.net/wiki/plugins/servlet/confluence/placeholder/unknown-attachment?locale=en_GB&version=2)
In this example, you can see which of the offered and answered calls were callbacks in the List widget.
![SS_FilterCallBacksOnlyConfig.png Filter callbacks only configuration](https://docs-vcc.atlassian.net/wiki/plugins/servlet/confluence/placeholder/unknown-attachment?locale=en_GB&version=2)
In this example, only calls of media type Phone Callback appear in the Multi Big Number widget.