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- Check the prerequisites for installing Vonage for Service Cloud Voice. For a list of prerequisites, see the Prerequisites for installing Vonage for Service Cloud Voice section later in this page.
- Install the latest version of Vonage for Service Cloud Voice into Salesforce. For information about installing the latest version into Salesforce, see the Installing the latest version of Vonage for Service Cloud Voice into Salesforce later in this page.
- Configure basic Vonage for Service Cloud Voice settings in Salesforce. Follow the steps described in Configuring Vonage Premier in Service Cloud Voice.
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Prerequisites for installing Vonage for Service Cloud Voice
To use Service Cloud Voice in Salesforce, your users must have a Service Cloud Voice with Partner Telephony license. For further information, contact your Salesforce administrator.
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- VCC account name
- VCC region. Your VCC region is the first part of the URL you use to access VCC. For example, if the address is https://emea.newvoicemedia.com, the region is emea.
Installing the latest version of Vonage for Service Cloud Voice into Salesforce
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| Before you install Vonage Contact Center, you must first install the Vonage Contact Center Core Components package. For information about installing Vonage Contact Center Core Components, see Installing or upgrading the latest version of Vonage Contact Center Core Components into Salesforce. |
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You must now configure your installation of Vonage for Service Cloud Voice in Salesforce. For information about configuring Vonage for Service Cloud Voice, see Configuring Vonage Premier in Service Cloud Voice.