Configuring Vonage Premier in Service Cloud Voice

Owned by Helen Griffith

Last updated: Dec 13, 2023

To configure Vonage for Service Cloud Voice, you must perform the following tasks:

Configuring your Service Cloud Voice call center to use Vonage Contact Center (VCC) in your region.
Setting up agents in Vonage for Service Cloud Voice.

In this section

Configuring your Service Cloud Voice call center to use VCC in your region
Setting up agents in Vonage Premier for Service Cloud Voice in Salesforce
Setting up call transcription in Vonage Premier for Service Cloud Voice in VCC
Mapping Salesforce user presences to and from VCC agent states for Vonage Premier for Service Cloud Voice
Configuring Vonage Contact Center to use Salesforce Omni-Channel flows
Configuring interaction monitoring in Vonage Premier for Service Cloud Voice
Configuring Connect (dialer) with Vonage Premier for Service Cloud Voice
Configuring headset control in Vonage Premier for Service Cloud Voice
Configuring voicemail drop in Vonage Premier for Service Cloud Voice
Configuring automatic call recording and callback numbers with Vonage Premier for Service Cloud Voice
Configuring automatic call recording for outbound calls using Apex with Vonage Premier for Service Cloud Voice
Configuring enforced disposition codes in Vonage Premier for Service Cloud Voice
Configuring Einstein Conversation Insights with Vonage Premier for Service Cloud Voice
Configuring progressive dialing in Vonage Premier for Service Cloud Voice
Configuring real-time sentiment analysis in Vonage Premier for Service Cloud Voice
Configuring a voice extension in Vonage Premier for Service Cloud Voice

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