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| _ExcerptUniteCaseRoutingDeprecated |
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| _ExcerptUniteCaseRoutingDeprecated |
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Releasing a case is like hanging up on a call. When you have finished working on the case, you can release the case. Depending on how omni-channel routing is configured, when you release a case, Salesforce might update the status of the case, for example, to
Closed. For information on configuring
omni-channelĀ routing, seeĀ
Configuring Unite.
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