To set up agents to use Vonage Premier for Service Cloud Voice, you must perform the following tasks in Salesforce. Agents must have a Service Cloud Voice with Partner Telephony license. For further information, contact your Salesforce administrator.
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Single sign-on must be configured for your Vonage Contact Center account and must be configured to use Salesforce. When you have set up agents to use Vonage Premier for Service Cloud Voice, they will be prompted to log in to ContactPad from Salesforce. They must click Salesforce rather than Login or any other single sign-on provider button to log in. For information about single sign-on, see Single sign-on in ContactPad, the How do I configure single sign-on using Salesforce? section in Configuring single sign-on, and Logging in to ContactPad using single sign-on. |
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Salesforce requires Vonage Premier for Service Cloud Voice to be configured as a Content Security Policy (CSP) trusted site. This allows call recordings to be played. To configure a CSP trusted site, perform the following steps:
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