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VCC Priority | VCC Express | VCC bundled w/VBC Express | VCC Essentials | VCC bundled w/VBC Elevate | VCC Select | VCC Premium | Service Cloud Voice | |
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VCC agents now have the capability to transfer to a VBC call group or call queue. Both call groups and call queues are at the bottom of the directory list. Entering “queue” or “group” in the search box will filter the list accordingly.
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