Page Comparison

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For more information about Einstein Conversation Insights in Vonage Premier for Service Cloud Voice, see Einstein Conversation Insights in Vonage Premier for Service Cloud Voice.

Update the Vonage named credential authentication

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1. Go to Setup in Salesforce.
2. On the left-hand side of the Salesforce window, in the search box, type 'named credentials'. Named Credentials appears below the search box.
3. Click Named Credentials. The named credentials for your account appear.
4. Alongside the named credential you are using for your call center region, click Edit. The credential appears.
5. In Scopes, overwrite the current value with the following:
   

   
   

   Code Block
   interaction-plans:read contact_world_api openid offline_access interaction-content:read

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6. Click Save. You are redirected to a VCC page.
7. To give your named credentials permission to access VCC, make sure that all the required settings are switched on. Click Yes, Allow. You are returned to your named credential in Salesforce.
8. Verify that Authentication Status in your named credential is 'Authenticated'. If this is not the case, contact Vonage support for help.

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