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If enabled for your account, a Report problem appears on the information panel in ContactPad.
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While logged in to ContactPad, to report problems, click the Report problem button. Report problem appears. If you are currently handling a call, audio problem buttons are available. If you are not currently handling a call, you can send only a detailed system report.
Click an audio problem button to report the specific problem being experienced, or click the Send report button to send a detailed system report.
If configured, reported audio problems appear in Dashboards. For information about viewing reported audio problems in Dashboards, see Viewing audio problems in Real-time Analytics.
Vonage problems reported in ContactPad appear in Audio Log as Report a problem actions. For information about Report a problem actions in Audit Log, see Tracked actions.