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| You cannot enable or disable auto answer if the feature isn't available for your account. |
| name | account level |
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Account-level auto-answer settings affect all users in your account.
To enable auto-answer settings for all users in your account, switch on the VBC integration/WebRTC - auto-answer inbound calls, VBC integration/WebRTC - auto-answer outbound calls, or both features for your account.
To disable auto-answer settings for all users in your account, switch off the VBC integration/WebRTC - auto-answer inbound calls, VBC integration/WebRTC - auto-answer outbound calls, or both features for your account.
You can also prevent agents from changing their own auto-answer settings. To do so, switch on WebRTC - agents can't change auto-answer settings.
Find these settings in Account Feature Control in the Configuration (Account Settings) area of Vonage Contact Center. For information, see Controlling features for your account.
| Note |
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If enabled for your account, you can override these settings for individual users in User Admin. An agent can also override account-level settings in WebRTC options. For information about configuring user-level settings, see the User-level section later in this page. When user-level settings have been set for an individual user, changing account-level settings has no effect on that user's settings. |
| name | user level |
|---|
User-level settings override account-level settings for individual users.
You can change user-level settings in User Admin if enabled for your account.
To enable auto-answer settings for an individual user, switch on the Automatically answer outbound calls, Automatically answer inbound calls, or both features.
To disable auto-answer settings for an individual user, switch off the Automatically answer outbound calls, Automatically answer inbound calls, or both features.
Agents can change their own user-level settings in WebRTC options in their chosen agent experience.
Changing user-level settings in one place — for example, User Admin — is immediately reflected in the other — for example, ContactPad.
The headset control feature enables you to control a WebRTC call using the buttons on compatible headsets when using Chrome on Windows and Mac operating systems. Most headsets should be compatible, but we have only tested headsets of the following brands: Jabra, Poly (Plantronics), Logitech, and EPOS (Sennheiser). If you have turned on the feature in WebRTC settings and connected the headset, you can use the headset buttons instead of using buttons in your chosen agent experience. You can accept a call — if auto-answer is not enabled — mute and unmute your microphone, and hang up at the end of the call. Also, if your headset supports it, you can also reject the call.