_ExcerptWebRTCHeadset
- Helen Griffith
The headset control feature enables you to control a WebRTC call using the buttons on compatible headsets when using Chrome on Windows and Mac operating systems. Most headsets should be compatible, but we have only tested headsets of the following brands: Jabra, Poly (Plantronics), Logitech, and EPOS (Sennheiser). If you have turned on the feature in WebRTC settings and connected the headset, you can use the headset buttons instead of using buttons in your chosen agent experience. You can accept a call — if auto-answer is not enabled — mute and unmute your microphone, and hang up at the end of the call. Also, if your headset supports it, you can also reject the call.
For general assistance, please contact Customer Support.
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