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Depending on which browser you want to use, go to appropriate web site for downloading extensions or add-ons for your browser. Search for Vonage Integration Suite.
Note If you cannot find the extension in the chrome web store in your Chrome browser, use the following link: Vonage® Integration Suite.
- Follow the instructions to add the extension to your browser.
- When you have added extension to your browser, you must configure various settings. To access these settings, right-click the extension's icon in your browser's address bar and click Options or Extension options respectively. The available options appear in a new browser tab.
To use the extension with Vonage Contact Center, configure the following options:
Setting Description Value User Interface Determines which Vonage product to use the extension with. External Dialer App URL Represents the ContactPad URL.
https://apps.gunify.vonage.com/cti/common/?provider=cc&cc_domain=***.newvoicemediacc.vonage.com&cc_account=accountName
Replace *** with the correct subdomain for your region:
Insert excerpt _ExcerptVCCRegions _ExcerptVCCRegions nopanel true Replace accountName with the name of your VCC account.
For example, if you are in the EMEA region and are using an account called demoAccount, set URL to httpsto https://apps.gunify.vonage.com/cti/common/?provider=cc&cc_domain=emea.cc.newvoicemediavonage.com&cc_account=demoAccount.
Size The width and height of the browser window that ContactPad will appear in.
Width 200 Height 430 - Click Save. ContactPad opens in a new browser window.
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