ContactPad Anywhere
- Helen Griffith
ContactPad Anywhere provides a lightweight integration with web-based applications. Using ContactPad Anywhere, agents can use ContactPad outside of one of our integrated CRMs (Salesforce, MS Dynamics, ServiceNow or Zendesk).
To use ContactPad Anywhere, agents must install the Vonage Integration Suite browser extension into Firefox, Chrome, or Edge.
Click to dial
After installing the extension, agents can use Click to dial from web pages wherever the extension recognizes a number string as a dialable phone number.
For information about installing the Vonage Integration Suite extension, see Using ContactPad Anywhere.
Screen pops
If enabled for your account and configured correctly, ContactPad Anywhere can pop a custom URL when an agent receives an inbound call. The custom URL uses values passed in from the interaction plan that an inbound interaction is routed through.
For information about configuring ContactPad Anywhere to pop a custom URL, see Configuring ContactPad Anywhere.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.