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  • If you or the contact ends a call, a message appears in the conversation window to indicate the call has ended and how long the call lasted.

    A wrap badge Image Added appears in the call's interaction card in the conversation log.
    Image Added
  • If you or the contact ends a chat, a message appears in the conversation window to indicate that the message ended.
    Image Added
    In addition, a wrap badge Image Added appears in the chat's interaction card in the conversation log.
    Image Modified
    • If the contact ends the chat, a toast appears. This toast informs the agent that the chat was ended by a webchat widget.

      If the chat is not in focus, its card wrap badge flashes to highlight it, and an Open... button appears in the toast. Click Open... to switch to the ended chat.  

In all cases, the interaction goes into a wrap state and the Log call or Log chat area is in focus. You can log the interaction as required. For information about logging an interaction, see Logging an interaction in Agent Workspace.