Agent Workspace is a standalone intelligent agent interface within Vonage Contact Center. Administrators can integrate Agent Workspace with customer relationship management (CRM) systems. Using Agent Workspace, agents can interact with contacts using calls, chats, and emails. CRM integrations provide agents with information related to their contacts during interactions.

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In this section
Overview of Agent Workspace Address book and keypad in Agent Workspace Agent states in Agent Workspace Agent Workspace with WebRTC Auto answer for WebRTC calls in Agent Workspace Noise cancellation during WebRTC calls in Agent Workspace Consults and transfers in Agent Workspace Extended wrap in Agent Workspace Insights panel in Agent Workspace Interaction history and voicemail in Agent Workspace Interaction notifications in Agent Workspace Interactions in Agent Workspace User profile in Agent Workspace Voicemail in Agent Workspace Configuring Agent Workspace Configuring the insights panel in Agent Workspace Configuring record popping in the insights panel Enabling agents to use Agent Workspace Configuring auto answer for WebRTC calls in Agent Workspace Configuring SMS for Agent Workspace Configuring webchat for Agent Workspace Configuring display names for Interaction history Using Agent Workspace Accessing Agent Workspace Changing presence states in Agent Workspace Configuring quick settings in Agent Workspace Setting your presented number for outbound calls in Agent Workspace Setting audio device for calls in Agent Workspace Turn on audible notifications for chats in Agent Workspace Configuring your user profile in Agent Workspace Configuring message settings in Agent Workspace Configuring your voicemail greeting in Agent Workspace Ending an interaction in Agent Workspace Listening to and deleting voice messages in Agent Workspace Logging out of Agent Workspace Managing your Agent Workspace password Navigating Agent Workspace using your keyboard Reporting problems in Agent Workspace Resizing and collapsing panels in Agent Workspace Setting up and using the insights panel in Agent Workspace Using Agent Workspace with WebRTC Turning on WebRTC in Agent Workspace Setting up WebRTC for Agent Workspace Connecting a headset to control a WebRTC call in Agent Workspace Improving your network connection when using Agent Workspace with WebRTC Using noise cancellation for Agent Workspace with WebRTC Viewing interaction history and listening to voice messages in Agent Workspace Working with interaction notifications in Agent Workspace Working with interactions in Agent Workspace Consulting on and transferring interactions in Agent Workspace Controlling a call in Agent Workspace Controlling a WebRTC call in Agent Workspace Controlling a WebRTC call in Agent Workspace using a compatible headset Initiating a call (using a hardphone) in Agent Workspace Logging an interaction in Agent Workspace Making and receiving calls using WebRTC in Agent Workspace Receiving a call (using a hardphone) in Agent Workspace Receiving and responding to chats in Agent Workspace Using the address book and keypad in Agent Workspace

In this section

Overview of Agent Workspace
Configuring Agent Workspace
Using Agent Workspace