Agent Workspace
Agent Workspace is a standalone intelligent agent interface within Vonage Contact Center. Administrators can integrate Agent Workspace with customer relationship management (CRM) systems. Using Agent Workspace, agents can interact with contacts using calls and chats. CRM integrations provide agents with information related to their contacts during interactions.
Call-only accounts
Some accounts may be configured for calls only. In such accounts, features related to message-based interactions (chats and so on) will not be available.
Search:
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.