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Excerpt
The Call Recording applet stores a recording of the call routed through the applet in the Recording ArchiveInteraction Content. You can access call recordings in the Interaction Content area of the VCC Admin Portal.

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Recording and

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routing options

Following Call Recording next applet is
FieldOptionsDescription
Delay start of call recording until transferYes, No

Determines whether or not to delay the recording until the call is connected to an agent.

Select Yes to delay the recording until the caller is connected to an agent.

Select No to start the recording immediately.

Call Recording ActionCall recording actionStart, Pause, Resume

Determines whether the applet is starting, pausing, or resuming the recording. For example, you can pause the recording while the caller provides sensitive information that you do not want to store. You must have already started recording in another Call Recording applet to pause the recording, and then use another Call Recording applet later to resume the recording.

Start call recordingImmediately, When delivered to an agent, Manually (by agent)

Determines when to start recording.

Select Immediately to start the recording immediately.
Select When delivered to an agent to delay the recording until the contacts is connected to an agent.
Select Manually (by agent) to let the agent start recording when they are ready to do so.

Next applet List of available appletsThe applet that the call is routed to after starting, pausing, or resuming the recording.View MatrixClickOpens Call Recordingsnext.


Note

The call recording does not include whispers.

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