Call Recording applet

Call recording action

Start, Pause, Resume

Determines whether the applet is starting, pausing, or resuming the recording. For example, you can pause the recording while the caller provides sensitive information that you do not want to store. You must have already started recording in another Call Recording applet to pause the recording, and then use another Call Recording applet later to resume the recording.

Start call recording

Immediately, When delivered to an agent, Manually (by agent)

Determines when to start recording.

Select Immediately to start the recording immediately.
Select When delivered to an agent to delay the recording until the contacts is connected to an agent.
Select Manually (by agent) to let the agent start recording when they are ready to do so.

Next applet 

List of available applets

The applet that the call is routed to next.