Page Comparison

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1. Go to User Admin.
2. Locate the agent whose calls you want to transcribe transcribed using search or by scrolling or filtering list.
3. When you find the agent, click Edit. The user's details appear.
4. Click Agent Settings.
5. Alongside Transcribing: SCV per agent, click Yes to activate for the agent.
6. Click Update to save your settings. Repeat for all agents whose calls you want to be transcribed.

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