Page Comparison

If progressive dialing is enabled and configured for your account:

• When an agent ends a Connect call, Connect automatically sets the disposition code for the call based on the outcome of the call.
  

• The disposition code determines what Connect does next. Disposition codes indicate which of the following tasks Connect will perform:
  
  • Continue to next record.
  • Continue to next call.
  • Stay on current record.
  If the agent's last call does not have an applicable disposition code Connect stays on the current record.