_ExcerptProgressiveDialing

Owned by Helen Griffith
Last updated: Oct 21, 2024

Used by Progressive dialing and Configuring progressive dialing

If progressive dialing is enabled and configured for your account:

  • When an agent ends a Connect call, Connect automatically sets the disposition code for the call based on the outcome of the call.

  • The disposition code determines what Connect does next. Disposition codes indicate which of the following tasks Connect will perform:
    • Continue to next record.
    • Continue to next call.
    • Stay on current record.
    If the agent's last call does not have an applicable disposition code Connect stays on the current record.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.