The following groupings by are available: | Group by | Data type | Description |
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Agents Audio Problem Call Rating Disposition Code (if enabled for your account) Group Interaction State Location Presence State | Agents | Used for grouping Agents data type metrics. | Audio Problems Call Ratings Disposition Code (if enabled for your account) Interaction | Interactions Details | Used for grouping Interaction Details data type metrics. | Individual Skills Media Types Skill Combinations Queues | Queues | Used for grouping Queues data type metrics. | Virtual Agents Media Types | Virtual Agents | Used for grouping Virtual agents data type metrics |
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