_ExcerptDashboardsGroupingBy
- Helen Griffith
The following groupings by are available: Agents Audio Problem Call Rating Disposition Code (if enabled for your account) Group Interaction State Location Presence State Used for grouping Agents data type metrics. Audio Problems Call Ratings Disposition Code (if enabled for your account) Interaction Individual Skills Media Types Skill Combinations Queues Virtual Agents Media TypesGroup by Data type Description Agents Interactions Details Used for grouping Interaction Details data type metrics. Queues Used for grouping Queues data type metrics. Virtual Agents Used for grouping Virtual agents data type metrics
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.