_ExcerptDashboardsGroupingBy

Owned by Helen Griffith
Last updated: Oct 21, 2024
1 min read


The following groupings by are available:

Group byData typeDescription

Agents

Audio Problem

Call Rating

Disposition Code (if enabled for your account)

Group

Interaction State

Location

Presence State

Agents

Used for grouping Agents data type metrics.

Audio Problems

Call Ratings

Disposition Code (if enabled for your account)

Interaction

Interactions DetailsUsed for grouping Interaction Details data type metrics.

Individual Skills

Media Types

Skill Combinations

Queues

QueuesUsed for grouping Queues data type metrics.

Virtual Agents

Media Types

Virtual AgentsUsed for grouping Virtual agents data type metrics

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