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- Create a Data Router applet. For information about creating an applet and about Data Router applets, see Creating an applet and Data Router applet applet. A new Data Router applet appears.
- In Data Source, select the name of the Agent ID data source.
- In Data type, select the String data type.
- In Operator, select Is Null.
- In Route To Applet, select your Shim Calling and personal queue applets for matching and not matching the rule respectively.
- Click Update to save the applet.
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