Title: Configuring Vonage Contact Center to use Salesforce Omni-Channel flows  
Owner: Helen Griffith
Creator: Helen Griffith Jul 18, 2022
Last Changed by: Helen Griffith Oct 21, 2024
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/G4C42g
Export As: Word · PDF  
Vonage Contact Center PILOT Product Documentation for Summer '21 (3)
    Page: Data Connector applet
    Page: Omni-Channel flow routing in Vonage Premier for Service Cloud Voice
    Page: Working with interaction plans in Interaction Plans Manager
Labels
There are no labels assigned to this page.
Time Editor  
Oct 21, 2024 09:33 Helen Griffith View Changes
Jan 24, 2024 11:02 Helen Griffith View Changes
Oct 17, 2022 11:47 Helen Griffith View Changes
Jul 18, 2022 12:12 Helen Griffith View Changes
Jul 18, 2022 12:12 Helen Griffith  
Outgoing Links
External Links (4)
    https://help.salesforce.com/s/articleView?id=sf.omnichannel…
    https://help.salesforce.com/s/articleView?id=sf.omnichannel…
    https://help.salesforce.com/s/articleView?id=sf.service_map…
    https://help.salesforce.com/s/articleView?id=sf.omnichannel…
Vonage Contact Center PILOT Product Documentation for Summer '21 (9)     Page: Setting up personal queues
    Page: Shim Calling applet
    Page: _Images Service Cloud Voice
    Page: Data Router applet
    Page: Setting up agents in Vonage Premier for Service Cloud Voice in Salesforce
    Page: Using Interaction Plans Manager
    Page: Setting up Vonage Contact Center agents in Salesforce
    Page: Creating an applet
    Page: Data Connector applet