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Until you have completed migration, some cases will be routed by Unite and others by external routing; however, cases routed by external routing cannot be routed by Unite, and the other way round.
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Deactivate and delete no longer required Unite components
When you have successfully migrated all of your processes, you can deactivate and remove any workflow or automation that Unite used to update the fields on the case object.
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The following items will be removed from your Salesforce org |
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when you upgrade to a future package (not yet available):
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