A Vonage Contact Center user can have one of the following VCC licenses: - Agent. A user who can handle inbound and outbound interactions. In addition to their default access, you can configure agents to have access to their own call recordings or all call recordings.
- Wallboard. A user who can view real-time data (in Real Time) but no other VCC Admin Portal features.
Supervisor. A user who can perform normal day-to-day call center tasks. A supervisor can access and perform limited tasks within Real Time, Dashboards, and System Settings. | Info |
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| | Supervisor users can view and edit other users, groups and skills in User Admin according to their assigned permissions. |
- Admin. The highest level of Vonage Contact Center user. An admin user perform all tasks within the VCC Admin Portal including:
- Creating interaction plans in Interaction Plans Architect
- Modifying System Settings
- Linking a VCC Admin Portal account to Salesforce account.
An admin user can also install Vonage Contact Center into Salesforce. | Info |
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| Admin users can view and edit other users, groups, skills, and logout schedules in User Admin. |
A VCC user may also have licenses for VCC products, such as Historical Analytics and Vonage Enhanced Noise Cancellation. |