_ExcerptWhatAreLicenses
A Vonage Contact Center user can have one of the following VCC licenses: Supervisor. A user who can perform normal day-to-day call center tasks. A supervisor can access and perform limited tasks within Real Time, Dashboards, and System Settings. Permissions An admin user can also install Vonage Contact Center into Salesforce. A VCC user may also have licenses for VCC products, such as Historical Analytics and Vonage Enhanced Noise Cancellation.
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