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Table of Contents

How do I log in to the NewVoiceMedia platform using single sign-on?

If your account is configured to use single sign-on, when you go to sign in to the NewVoiceMedia platform using the single sign-on URL, a Salesforce or Microsoft button (or both) appears.

Single Sign-On ContactWorld

If the button or buttons do not appear, contact your supervisor for help.

How do I log in through Salesforce?

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If it is your first time using single sign-on, you may see the following Salesforce prompt, asking for your permission to give NewVoiceMedia access to your basic information. Click Allow.

Single Sign-On allow access

If you experience any issues with logging in, contact your supervisor for help.

How do I log in through Microsoft?

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If it is your first time using single sign-on, you may see some additional Microsoft confirmation and warning messages. Follow the instructions within the messages as appropriate.

If you experience any issues with logging in, contact your supervisor for help.

Can I switch accounts?

If you have access to more than one account linked to the Salesforce account you used to log in, you can switch to other accounts. To switch accounts, go to the User Info menu and click Switch Account.