You can access ContactWorld through a web interface. When you attempt to access ContactWorld, the Login page appears. Two login
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| Two log in options are available to users of ContactWorld on the |
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- Administrators of ContactWorld must log in using the
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- Portal Login option to configure interaction plans, monitor agent activity, configure users, and so on.
- Agent Login
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- Page ContactWorld agents can log in using the Agent Login Page option, which provides a micro-browser showing the agent their state and allowing them to make and transfer calls. For more information about logging in as a ContactWorld agent,
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You cannot add a bookmark the login area. Instead, add a bookmark the main ContactWorld URL or the ContactWorld homepage after logging in. |
To log in as a ContactWorld administrator, perform the following steps:
In the Administrator Portal Login area, type your username and password. Click Login.
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| - If you provide incorrect or invalid details, you receive an error message.
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| - If you have forgotten you your password, click Forgot your password?. Type your username and email address in the page that appears. Click Submit. You are sent an email with instructions to reset your password.
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If you have access to more than one account, you must specify the account you want to administer.
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| Select the account from the list and click Select. |
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You are logged in. The ContactWorld homepage appears. For information about the ContactWorld homepage, see New ContactWorld user interface 2014.