Depending on the configuration of your interaction plan, the caller might have provided a case number before the call was routed to you. ContactWorld for Salesforce uses this case number to locate the corresponding Case record.
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| From ContactWorld version 2.0 of ContactWorld for Salesforce (CW4SF) onwardin Salesforce, if enabled and configured for your account, you open a Case record in the following way. In previous versions, or if not enabled, for information on opening case records, see Opening a Case record relating to a call (legacy). |
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| If no Case record is found, the number provided appears in ContactPad, but you cannot use this number to open the record. |
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| borderColor | #eeeeee |
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| bgColor | white |
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| titleColor | white |
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| borderWidth | 1 |
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| titleBGColor | #3a88c8 |
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| borderStyle | solid |
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| title | In this section |
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