If you are a new ContactPad agent, and have received a Welcome email, you must log in to ContactPad using a password. For more information, see Logging in to ContactPad using a password.
If you are an existing ContactPad agent and have received a password reset email, you must log in to ContactPad using a password. For more information, see Logging in to ContactPad using a password.
If you are a new ContactPad agent, and have received a PIN, you must log in to ContactPad using your PIN. For more information, see Logging in to ContactPad using a PIN.
...
| Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #232323 |
|---|
| borderStyle | solid |
|---|
| title | In this page |
|---|
|
|
How do I log in to ContactPad?
To use ContactPad you must log in as an agent. You can either log in to ContactPad directly, or through the VCC Admin Portal.
| Insert excerpt |
|---|
| _ExcerptSingleSignOn |
|---|
| _ExcerptSingleSignOn |
|---|
| nopanel | true |
|---|
|
The first time you log in, you must set a password for your account. If you have received a welcome email, click the link in the email to open the Choose your password form. The link in the email is valid for 72 hours.
| Insert excerpt |
|---|
| _ExcerptEmailAddress |
|---|
| _ExcerptEmailAddress |
|---|
| nopanel | true |
|---|
|
For information about setting your password for the first time, see How do I set or reset my password?.
After you have chosen a password, you can log in to the VCC Admin Portal or ContactPad using that password. Either way, provide the following information:
In Username, type your username.
In Password, if you have previously set a password, type your password.
Click Login.
| Note |
|---|
| title | Two-factor authentication |
|---|
|
| If two-factor authentication is switched on for your account, you may be asked to provide a code sent to your email address. You'll need to provide a new code every 7 days, any time you use a different device, browser, or network, or if you enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes. |
To open ContactPad from the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page. In the menu that appears, click ContactPad.
| Section |
|---|
| Column |
|---|
| You are now logged in to ContactPad. You are ready to receive inbound and make outbound calls. |
| Column |
|---|
|  Image Added
|
|
How do I set or reset my password?
| Insert excerpt |
|---|
| _ExcerptResettingPassword |
|---|
| _ExcerptResettingPassword |
|---|
| nopanel | true |
|---|
|
Help with logging in to the VCC Admin Portal
| Insert excerpt |
|---|
| _ExcerptHelpwithLoggingIn |
|---|
| _ExcerptHelpwithLoggingIn |
|---|
| nopanel | true |
|---|
|