While on a call and before working on another call, agents can relate the call to multiple Salesforce records. For more information, see Relating see Logging a call to multiple Salesforce recordsduring the call.
To enable this feature, click click the Link call to Name and Related object check box in custom settings. For information about the the Link call to Name and Related object check box, see see Configuring custom settings for optional ContactWorld Vonage Contact Center features in Salesforce.