Date of release
Summary
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Outstanding calls and assigned agent statistics visible on Dial Lists
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Note that the following steps can be ignored if you are not upgrading from a previous version.
The fields NVMConnectVCCConnect_Calls_Outstanding__c and NVMConnectVCCConnect__List_Entries__c on NVMConnectVCCConnect_DialList__c are no longer used and should be removed.
The field NVMConnectVCCConnect_Outstanding_Calls__c should be be added to page layouts that show NVMConnectVCCConnect_DialList__c.
Add the Agents Assigned field to the Dial List page layout:
Related documentation
Removing decommissioned Connect components from your Salesforce org