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Date of release

 

Summary

Outstanding calls and assigned agent statistics visible on Dial Lists

Availability

ContactWorld for Sales Select and Premium

Supervisor changes

The number of outstanding calls and the number of agents assigned to a dial list is now visible in the Dial List statistics and in list views that show Dial Lists.

Salesforce administrator changes

Note that the following steps can be ignored if you are not upgrading from a previous version.

The fields NVMConnect_Calls_Outstanding__c and NVMConnect__List_Entries__c on NVMConnect_DialList__c  are no longer used and should be removed.

The field NVMConnect_Outstanding_Calls__c should be be added to page layouts that show NVMConnect_DialList__c.

Add the Agents Assigned field to the Dial List page layout:

Related documentation

Connect Call Stats

Removing decommissioned Connect components from your Salesforce org

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