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Sometimes, usually for disaster recovery, you will need to migrate your ContactWorld Vonage Contact Center account to an alternative node. The following table contains ContactWorldVonage Contact Center's primary and secondary nodes.
In most cases you will migrate from your primary to your secondary node. For example, if you usually access ContactWorld Vonage Contact Center on cloud11, you will migrate to cloud8. NewVoiceMedia Vonage Contact Center will notify you when you need to migrate your account and which node you need to migrate your account to. |
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