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Sometimes, usually for disaster recovery, you will need to migrate your ContactWorld account to an alternative node. The following table contains ContactWorld's primary and secondary nodes.

Primary node (cloudA or sfcA)Secondary node (cloudB or sfcB)
cloud11cloud8
cloud17cloud16
cloud12cloud14

In most cases you will migrate from your primary to your secondary node. For example, if you usually access ContactWorld on cloud11, you will migrate to cloud8. NewVoiceMedia will notify you when you need to migrate your account and which node you need to migrate your account to.

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