Content
…
Vonage Contact Center PILOT Product Documentation
Vonage Contact Center products
Unite (omni-channel routing)
Page Comparison
View Page
Export to Word
Export to PDF
Archive
Page history
View ownership
A
t
tachments (0)
Page Information
View Source
Convert Gliffy Diagrams
Versions Compared
Old Version
1
changes.mady.by.user
Helen Griffith
Saved on
Mar 04, 2015
compared with
New Version
Current
changes.mady.by.user
Helen Griffith
Saved on
Jan 22, 2024
View Page History
Key
This line was added.
This line was removed.
Formatting was changed.
...
width
60%
...
Insert excerpt
_ExcerptUniteCaseRoutingDeprecated
_ExcerptUniteCaseRoutingDeprecated
nopanel
true
Using
Unite, you can accept interactions from various channels: email, social media including Twitter and Facebook, SMS, and so on. You can then assign the interactions to the most appropriate agents.
panel
Section
borderColor
Column
silver
width
borderWidth
5%
1
Column
title
width
Search and browse
borderStyle
solid
45%
What can we help you with today?
Page Tree Search
panel
Column
borderColor
width
silver
45%
borderWidth
Column
1
width
title
Pages
borderStyle
solid
5%
In the section
Child pages (Children Display)
...
all
true
excerpt
true
Column
width
40%
Image Removed
...
depth
2
General
Content
Integrations
{"serverDuration": 278, "requestCorrelationId": "bc1679f33d984686b515158753d1b3cf"}