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_ExcerptUniteCaseRoutingDeprecated _ExcerptUniteCaseRoutingDeprecated nopanel true

Releasing a case is like hanging up on a call. When you have finished working on the case, you can release the case. Depending on how Multichannel omni-channel routing is configured, when you release a case, Salesforce might update the status of the case, for example, to Closed. For information on configuring Multichannel omni-channel routing, see Configuring Multichannel routingUnite.

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Column width 60% To release the case, in ContactPad, click Release. Column width 40% Image Modified