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used by Disposition codes for Vonage Contact Center in Salesforce, Disposition codes in Connect

Excerpt

Automatically setting disposition codes based on

call

interaction outcomes

If enabled for your account, you can configure NewVoiceMedia Vonage Contact Center in Salesforce to automatically set the disposition code for an outbound call voice interaction based on what happened to the callinteraction. For example, if the call interaction was not answered or the dialed number was busy, NewVoiceMedia Vonage Contact Center can set the code to No answer. If the call interaction was rejected or failed, NewVoiceMedia Vonage Contact Center can set the code to Not connected.

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