If you are leaving Vonage and no longer need to use Advanced Reporting and Statistics, you should consider whether to keep your agent and call summary data or delete it from Salesforce.
Historic data
Scheduled jobs in the Advanced Reporting and Statistics in Salesforce package make API requests to Vonage APIs every 15 minutes. The jobs fetch interaction and agent statistics and save the data in summary records in Salesforce. The jobs also delete summary records whose created date is older than the configured retention period. For information about the statistics retention period, see the Global Settings and Mappings section in Configuring Advanced Reporting and Statistics.
To find out how much data storage your Vonage Call and Vonage Agent Summary records use, go to System Overview in Salesforce Setup. Click the DATA STORAGE number to see the amount of storage broken down by record type. You can also see the number of records there are of each record type and the percentage of the total storage used by those types. Call summary records typically consume far more than agent summary records because there are usually many calls each day for each agent.
Knowing the amount of data you have will help you choose what to do with your agent and call summary records.
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Deactivating the package
If you choose to keep your call and agent summary records in Salesforce as they are, you must keep the Advanced Reporting and Statistics package installed. You must, however, deactivate the package by deleting the scheduled jobs. Otherwise the jobs will continue to run every 15 minutes. Removing these jobs prevents them from deleting existing call and agent summary records (the jobs delete the summary records whose created date is older than the configured retention period). Removing the jobs will also avoid error logs being created when the package can no longer fetch data from your closed account.
To deactivate the jobs, perform the following steps:
- Go to Scheduled Jobs in Salesforce Setup.
- Delete the jobs named ScheduledWatchdog, ScheduledWatchdog 0, ScheduledWatchdog 15, ScheduledWatchdog 45. These jobs were created when you installed or upgraded the package.
When you have deleted the jobs, check that you do not see any new transaction logs.