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| Panel |
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| borderColor | #eeeeee |
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| bgColor | white |
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| titleColor | white |
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| borderWidth | 1 |
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| titleBGColor | #232323 |
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| borderStyle | solid |
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| title | In this page |
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|
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| Insert excerpt |
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| _ExcerptDispositionCodes |
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| _ExcerptDispositionCodes |
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| nopanel | true |
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For information about configuring and setting disposition codes, see Configuring disposition codes for Vonage Contact Center in Salesforce and Setting disposition codes in Connect.
| Insert excerpt |
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| _excerptdispositioncodesauto |
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| _excerptdispositioncodesauto |
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| nopanel | true |
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Automatically setting a disposition code for a call is a component of the progressive dialing feature.
For information about the progressive dialing feature, see Progressive dialing.
Disposition codes in Connect managed package
Installing Connect provides a default list of disposition codes in the custom Next Action (VCCConnect__Next_Action__c) picklist field.The following table lists the actions disposition codes provided by the installation. Your Salesforce administrator can change values this list. For information on about changing this list, see Creating a call action status (disposition code).
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picklist values, see Salesforce help. Alternatively you can create and use your own disposition code field. For information about configuring a disposition code field, see Configuring disposition codes for Vonage Contact Center in Salesforce.
| Disposition code | Description |
|---|
| Bad Number | Phone number incorrect. |
| Busy | Customer |
phoneline | phone was busy when agent called. |
| Call in 7 days | Call customer in seven days. |
| Call tomorrow | Call customer tomorrow. |
| Contact | Contact made with the customer |
| Don't call again | Customer requested not to be called again. |
| Left Live Message | Left message that was not pre-recorded |
| Left Voicemail | Agent left pre-recorded voicemail. |
| No |
answer| Answer | Call was not answered. |
| None | No action to take |
| Sent Documentation | Agent sent customer documentation. |
| Set Callback | Set a callback for given time and day |
| Transfer | Transferred call to another agent |
| Update contact details | Update contact details. |
| Wrong Number | Phone number incorrect. |