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The first time you log in, you must set a password for your account. If you have received a welcome email, click the link in the email to open the Choose your password form. The link in the email is valid for 72 hours.

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  • In Username, type your username.

  • In Password, if you have previously set a password, type your password.

Click Login.

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titleTwo-factor authentication
If two-factor authentication is switched on for your account, you may be asked to provide a code sent to your email address. You'll need to provide a new code every 7 days, any time you use a different device, browser, or network, or if you enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes.

To open ContactPad from the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page. In the menu that appears, click ContactPad.

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You are now logged in to ContactPad. You are ready to receive inbound and make outbound calls.


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How do I set or reset my password?

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