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| Applet internal name | Applet display name | ||
|---|---|---|---|
ACD | ACD | ||
Announcement | Announcement | ||
AudioCollection | IVR Collect Audio | ||
Callback | Callback | ||
CallDivert | Call Connect Router | ||
CallForward | Call Forward | ||
CallRecording | Call Recording | ||
CheckCRMData | Check CRM Data | ||
CLIRouting | Router - CLID List | ||
CommandRunner | Command Runner | ||
DataAnnouncer | Announcer | ||
DataRetriever | Data Connector | ||
DataRouter | Data Router | ||
DialInConfig | Dial In Config | ||
DigitCollection | IVR Collect Digit | ||
DigitStringCollection | IVR Collect Digit String | ||
Send E-mail | |||
HTTPPOST | Send HTTP POST | ||
MaxCallTime | Set Max Call Time | ||
Menu | Menu - Tone | ||
MessageTake | Take Message | ||
PercentageAllocator | Router - Percentage | ||
Priority | Queue - Set Priority | ||
RouteonCRMData | Route on CRM Data | ||
Router | Router - Time Based | ||
| SelfServiceTransferToPCI | Self Service Transfer To PCI | ||
SendCollectedData | IVR Send Questionnaire | ||
| SetDataSource | Set Data Source | ||
SetDigit | IVR Set Menu Digit | SMS | Send SMS |
SetServiceLevelAgreement | Set SLA | ||
SetString | IVR Set Menu String | ||
SetWhisper | Set Whisper | ||
Shim | Shim Calling | ||
SkillTagger | Skill Tagger | ||
| SMS | Send SMS | ||
TransferCall | Transfer Call | ||
| VirtualAgent | Virtual Agent | ||
| VoiceMail | VoiceMail | ||
VoiceMenu | Menu - Voice |
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