Internal names for applets
In some areas of the VCC Admin Portal, a specific applet name or the display name of the type of applet is not used. Instead, the applet's internal name appears.
Applet internal name | Applet display name |
|---|---|
ACD | ACD |
AlertContact | Alert Contact |
AudioCollection | IVR Collect Audio |
BotConnector | Bot Connector |
Callback | Callback |
CallDivert | Call Connect Router |
CallRecording | Call Recording |
CheckContactRisk | Check Contact Risk |
CommandRunner | Command Runner |
DataAnnouncer | Announcer |
DataRetriever | Data Connector |
DataRouter | Data Router |
DialInConfig | Dial In Config |
DialledNbrRouter | Dialled Number Router |
DigitCollection | IVR Collect Digit |
DigitStringCollection | Collect Input |
Send E-mail | |
LoopCounter | Loop Counter |
Menu | Menu |
MessageTake | Take Message |
Pause | Pause |
PercentageAllocator | Router - Percentage |
Priority | Queue - Set Priority |
Router | Router - Time Based |
SelfServiceTransferToPCI | Self Service Transfer To PCI |
SendCollectedData | IVR Send Questionnaire |
SetDataSource | Set Data Source |
SetDigit | IVR Set Menu Digit |
SetServiceLevelAgreement | Set SLA |
SetString | IVR Set Menu String |
SetWhisper | Set Whisper |
ScheduleRouter | Schedule Router |
Shim | Route To Interaction Plan |
SkillTagger | Skill Tagger |
SMS | Send SMS |
TransferCall | Transfer Call |
VirtualAgent | Voice API |
VirtualAssistant | Virtual Assistant |
VoiceMail | VoiceMail |