To make and receive calls using ContactWorld Vonage Contact Center in Salesforce, you must have a Salesforce API user set up and you must link NewVoiceMedia Vonage Contact Center to this user. For information about linking NewVoiceMedia Vonage Contact Center to a Salesforce user, see Linking NewVoiceMedia Vonage Contact Center to a Salesforce account. To access and use the ContactWorld Vonage Contact Center API correctly, the API user must have permissions to various objects, fields, pages and Apex classes included in the ContactWorld Vonage Contact Center package. The ContactWorld API user permission set includes all the permissions that the API user needs.
What permissions does the Salesforce API user that I link to
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Vonage Contact Center need to use
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Vonage Contact Center in Salesforce?
You must assign the ContactWorld API user permission set to your API user.
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The ContactWorld API user permission set contains, amongst others, the following permissions:
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Your API user may also need the following additional permissions:
- If you need to query users, your API user needs the View All Users permission
- If your org uses a Private sharing model, your API user needs the View All Data permission.
- If you use the Data Connector applet to insert records in Salesforce, your API user needs the Modify All Data permission.
You must also give your API user access to some standard fields on the Task object (bold permissions are not included in Standard User profile):
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In all cases, clone the ContactWorld API user permission set, add the required permission or permissions, and then assign the modified permission set to the API user.
Your API user also requires the following:
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Salesforce
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| We do not recommend that your agent uses a Salesforce Platform license. Some features may not work with this license. |
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Standard User
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