ContactWorld API user permissions

Owned by Helen Griffith
Last updated: Apr 06, 2020 by Dawid Wietrzykowski (Unlicensed)

To make and receive calls using Vonage Contact Center in Salesforce, you must have a Salesforce API user set up and you must link Vonage Contact Center to this user. For information about linking Vonage Contact Center to a Salesforce user, see Linking Vonage Contact Center to a Salesforce account. To access and use the Vonage Contact Center API correctly, the API user must have permissions to various objects, fields, pages and Apex classes included in the Vonage Contact Center package. The ContactWorld API user permission set includes all the permissions that the API user needs.

What permissions does the Salesforce API user that I link to Vonage Contact Center need to use Vonage Contact Center in Salesforce?

You must assign the ContactWorld API user permission set to your API user.

The ContactWorld API user permission set contains, amongst others, the following permissions:

  • Read, Create, Update, Delete, View All and Modify All permissions on all the custom objects included in the Vonage Contact Center package
  • Read/Write access to all the custom fields (both for custom and standard objects) included in the Vonage Contact Center package
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