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Vonage Contact Center features in Salesforce | Salesforce Sales/Service Cloud Editions | Salesforce Features | |
---|---|---|---|
Professional | Enterprise/ | Person Accounts | |
Auto call recording | ![]() | ![]() | ![]() |
Automatic callback numbers | ![]() | ![]() | ![]() |
| ![]() | ![]() | |
Click to dial | ![]() | ![]() | ![]() |
Data creation using the Data Connector | ![]() | ![]() | ![]() |
Data retrieval using the Data Connector | ![]() | ![]() | ![]() |
Personalized number presentation | ![]() | ![]() | ![]() |
Reports and dashboards | ![]() | ![]() | ![]() |
Salesforce Mobile App | ![]() | ![]() | ![]() |
Scheduled callbacks | ![]() | ![]() | ![]() |
Screen popping | ![]() | ![]() | ![]() |
Unite (omni-channel) | ![]() | ![]() | ![]() |
Connect | ![]() | ![]() | ![]() |
1 Requires additional API access
2 Requires adding CallEndEvent fields to layout and making them editable
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