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To open skills tab, use following pattern: https://***.cc.newvoicemediavonage.com/CallCentre/portal/useradmin/skills, where *** represents the subdomain for the region of your VCC account.
To open a specific skill, add the skill's ID at the end of the url. For example, https://***.newvoicemediacc.vonage.com/CallCentre/portal/useradmin/skills/###, where *** represents the subdomain for the region of your VCC account, and ### represents the ID of the skill you want to open.
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- Go to User Admin, Skills tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
- To create new skill, click Create Skill in the top right corner. If the button is disabled, you don't have enough permissions to create new group.
- A new skill appears. Provide the following information:
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If you leave a mandatory field empty or enter a value that is not valid, an error message appears. The number of errors appears alongside Create. You cannot click Create until you have corrected all the errors.
Change the data accordingly. You cannot save the skill until you provide a valid name. When you have provided valid information in all mandatory fields, click Create. Your new skill is created. Alternatively click Cancel to cancel creating this new skill.
How do I view an existing skill's details?
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To edit an existing skill in the account you are logged in to, perform the following steps:
- Go to User Admin, Skills tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
- Locate the skill you want to edit using search or by scrolling the list.
- Click the skill you want to edit. The skill's details appear.
- Update the information in the fields as required.
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If you leave a mandatory field empty or enter a value that is not valid, an error message appears. The number of errors appears alongside Save. You cannot click Save until you have corrected all the errors. - When you have finished making your changes, click Save. Your changes are saved. Alternatively click Cancel to undo your changes.
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To delete a skill, you need the Manage Routing SettingsDelete group and skill permission. For information about account permissions, see Configuring admin and supervisor feature permissions.
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