Title: | Configuring skills | |
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Owner: | Helen Griffith | |
Creator: | Helen Griffith | Jul 19, 2018 |
Last Changed by: | Helen Griffith | Jul 29, 2024 |
Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/nYHCJw | |
Export As: | Word · PDF |
Incoming Links
Vonage Contact Center PILOT Product Documentation for Summer '21 (6)
_ExcerptTaggingInteractionsSkills Copying an interaction plan to another account Feature permissions Setting up skills based routing Tracked actions User Admin |
Outgoing Links
Vonage Contact Center PILOT Product Documentation for Summer '21 (8)
Accessing and finding your way around User Admin
Configuring individual users _ExcerptWhatAreSkills _ExcerptCreateEditSkill Configuring admin and supervisor feature permissions Configuring skills Configuring multiple users (using bulk actions) User Admin |