In the User Admin area of the VCC Admin Portal, you can manage your users, skills, schedules, skills and groups licenses in the account you are logged in to.
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User Admin is the area within the VCC Admin Portal in which you manage users, groups, skills, schedules, and schedules licenses in the account you are logged in to.
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To access User Admin, perform the following steps:
- Log in to the VCC Admin Portal as a supervisor or administrator. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
From the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page.
In the menu that appears, click User Admin. User Admin appears.
User Admin appears, containing a list of all of the users you can access in the account you are logged in to.
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| Permission | Description | Default values | ||
|---|---|---|---|---|
| Admin | Supervisor | |||
| Access User Admin | Allows you to access to User Admin in the VCC Admin Portal. | yes | yes | |
| Create User user | Allows you to create new users at or below your license level. Alongside this permission, Edit User permission has to also be granted, to allow user creation. For example, if as a supervisor user you have the Create User permission, you can create new users with agent, wallboard, or supervisor licenses. You cannot create a user with an admin license. | yes | noView Unassigned Users | |
| Delete group and skill | Allows you to | see and edit agent users who are not assigned to any groupdelete groups and skills. | yes | no |
| Edit | Useruser | Allows you to edit sections with user configuration (Personal Data, License Status, Agent Settings, Permission Settings) under user edition page. | yes | no |
| Manage | Routing Settingsrouting settings | Allows to edit Routing Settings section in a single user edition page and in bulk actions box; also allows to manage (create new and edit existing) Group and Skills from respective tabs in User Admin. | yes | yes |
| View unassigned Users | Allows you to see and edit agent users who are not assigned to any group. | yes | no | |
How do I find what I'm looking for?
When you first access User Admin, a list of users appears. The list of users contains the users you have access to in the account you are logged in to. In User Admin, you can find users, groups, skills and schedules skills, schedules, and licenses in various ways.
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Use the Users, Groups, Skills, Schedules, and Schedules Licenses tabs to switch between users, groups, skills, skillsschedules, and schedules licenses lists. Each tab has its own URL, so you can go directly to the tab using the representative URLs. For example, go to https://***.cc.newvoicemediavonage.com/CallCentre/portal/useradmin/skills for the skills tab, where *** represents the subdomain for the region of your VCC account.
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Use the Search field to filter the lists of users, groups, skills, schedules, skills and schedules licenses in the account you are logged in to. Type the value you want to search for. As you type, the users, groups, skills and schedules skills, schedules, and licenses in each list that match your search query updates.
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