| Note |
|---|
This permission set has been retired. It has been replaced by Vonage Contact Center - Auto Presented CLID user |
The ContactWorld Auto Presented CLID user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based callback numbers. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based callback numbers, see Configuring prefix-based callback number selection and Configuring field-based callback number selection.
Object Settings
Callback Prefix Mappings
Tab Settings
| Available | Visible |
|---|---|
 | |
Object Permissions
| Read | Create | Edit | Delete | View All | Modify AllCallback Prefix Mapping | |
|---|---|---|---|---|---|---|
|  | | |
| |
Field Permissions
| Field name | Read | Edit |
|---|---|---|
| Presented Callback Number | | |
Field-Based Callback Number Mapping
Tab Settings
| Available | Visible |
|---|---|
| |
Object Permissions
| Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
| | | |
| |
...
Field Permissions
| Field name | Read | Edit |
|---|---|---|
| Presented Callback |
| Number |
| |
| Value | | |
Apex Class
...
Access
| Class name | VisibilityEnabled |
|---|---|
| NVMContactWorld.SelectPresentedCLIDByNumberPrefix | |
| SelectPresentedCLIDByField | |
Tab Permissions
| Tab name | Visibility |
|---|---|
| Callback Prefix Mapping | |
| NVMContactWorld.SelectPresentedCLIDByField | |